Smart-Builder's head office, Albany, New Zealand

Smart-Builder are the world leaders in software for designing frameless glass structures such as Showers, Shopfronts and Balustrades. We have offices in Auckland, New Zealand and London, United Kingdom, plus representation in the North American market through our strong relationship with C. R. Laurence Co. To date our software has been used by more than a thousand businesses around the world to successfully design more than a million structures.

Our story started 13 years ago with the development of revolutionary software for designing and quoting frameless showers for Euroglass Systems Ltd in New Zealand. The goals were ambitious, to calculate glass sizes, hardware and pricing precisely without limiting the software to a preset number of templates. Such were the difficulties that a previous attempt by a different software development company had failed. Nonetheless the project more than achieved its goals, going live in March 1996 and becoming an instant success.

Since then we have gone from strength to strength, continually improving the Shower module while adding new modules for designing Shopfronts, post based Railings and most recently Balustrades. We have also developed Smart-Toolbox, our sophisticated sales and debtor system, to ensure we can provide a complete sales solution for glass merchants and installers of all sizes.

Going forward we plan to continue to improve and expand our world leading configurators. Already available in English and French, we will be adding further translations to continue our push into new regions. We are also constantly on the look-out for new design modules which we can develop for our customers, new or existing.

24-hour response help service

From the start Smart-Builder have always been very customer focussed. We believe it is impossible to develop successful software in such a technical field without communicating closely with the end users. That means listening and understanding the customers day to day needs, wants and wishes.

This emphasis on communication carries through to our support services. In fact, any email sent to our dedicated support address is delivered to everyone in the company, regardless of position, to ensure the quickest possible response. Serious problems are rare but we aim for at minimum a next business day fix for any that do occur. We also maintain a database of requests for new functionality from our customers and those in greatest demand are frequently implemented into our software as part of our policy of continual improvement.

With offices in New Zealand and the United Kingdom, along with our key partners in Australia and North America, we are able to provide support around the world. Add to the mix our 12 years in the marketplace and a history of satisfied customers, and you are assured peace of mind when you choose the Smart-Builder range of glass software.